The Business Operations Manager shall be responsible for managing the business operations of the Firm, including supervising certain non-attorney personnel; evaluating and managing the Firm’s operating and information systems; overseeing the Firm’s finance functions; preparing monthly invoices for all Firm clients; assisting in the marketing of the Firm’s legal services; and evaluating, managing and supervising the facilities of the Firm.

The Business Operations Manager’s responsibilities, which may be altered or added to from time to time, are described in more detail as follows:

Personnel and Human Resources Management
  The Business Operations Manager will be responsible for overall non-attorney personnel, including the following:

• Determining non-attorney staff needs.
• Interviewing and screening applicants for non-attorney positions.
• Evaluating non-attorney personnel, including consulting with the partners.
• Coordinating vacation schedules of non-attorney personnel.
• Conducting non-attorney personnel meetings.
• Maintaining personnel records for all employees.
• Maintaining the employment manual.
• Administering, evaluating, and recommending changes, as appropriate, to, the benefits offered by the Firm, including welfare and retirement benefits.

Management of Firm Finances

The Business Operations Manager should have a financial background and will be responsible for the overall financial planning and financial management for the Firm, including responsibility for the following:

• Planning and implementing the Firm’s annual budget and financial targets.
• Tracking client development efforts.
• Financial and tax reporting.
• General ledger and trust accounting.
• Billing and collections.
• Managing banking relationships.
• Payroll and fringe benefits for employees.

Management of Computer and Other Operating and Information Systems

The Business Operations Manager should have knowledge of computer systems and other operating and information systems, both hardware and software, ideally as used in a law firm environment. Duties of the Business Operations Manager, with respect to management of the Firm’s computer systems and other operating systems will include the following:

• Evaluating periodically the computer systems used by the Firm, including hardware and all software, to determine whether changes in these systems are merited to increase efficiency and to achieve cost savings.
• Securing and managing appropriate maintenance contracts for computer hardware and software systems.
• Managing the telephone system, including periodically evaluating the telephone system to ensure that the Firm has a cost effective and up-to-date system.

Facilities Management

The Business Operations Manager will be responsible for the overall management of the Firm’s physical facilities and related functions, including the following:

• Office space planning.
• Office furniture.
• Office equipment, including copy machines, fax machines, postage and other mail equipment.
• Purchasing office and breakroom supplies, including food and drink items, and miscellaneous equipment.

Firm Marketing and Client Development Activities

The Business Operations Manager will assist the attorneys in the marketing of the Firm’s legal services and client development activities, including the following:

• Coordinating the preparation and periodic updating of the Firm’s online presence and other digital and print marketing.
• Assisting in preparing and disseminating, in a timely manner, the Firm’s announcements for new members, new associates and other matters.
• Handling Firm advertising.
• Handling other activities that will promote and enhance the Firm’s visibility and image in the communities served by the Firm.

Other Activities

The Business Operations Manager should assist the Firm in training associates, training legal assistants, and improving the total quality of the practice of law for the Firm. The Business Operations Manager also is responsible for coordinating business and social functions of the Firm.